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Enhancing consular and public service delivery at Indonesian missions abroad: Policy recommendations

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This policy paper addresses the critical gap between Indonesia's constitutional obligation to protect its citizens overseas and the fragmented operational reality of its consular service system. Despite legal mandates under Law No. 25/2009 on Public Services and Law No. 37/1999 on Foreign Affairs, interagency coordination among Kemenlu, Dukcapil, KP2MI, Kemenhub, and Imigrasi remains non-binding, resulting in inconsistent service quality, unresolved cases, and inaccessible services for citizens in remote locations. With Indonesia's overseas population exceeding 6 million and comparator states like the Philippines and South Korea advancing their citizen protection standards, structural reform is urgent within the 2025–2029 Renstra cycle. Two implementation options are proposed: (1) a Digital Public Service Platform eliminating physical presence requirements, and (2) Institutional Consolidation through a Presidential Regulation (Perpres) establishing mandatory one-country-team structures, standardized SOPs, and formal interagency coordination at all missions. Option 2 is recommended as the primary reform instrument, as digital tools alone cannot sustain reform without the governance architecture that resolves architectural fragmentation. Expected outcomes within five years include measurable improvement in the Diplomatic Protection Index, standardized service delivery across all Indonesian missions, reduced case resolution times, and increased citizen accessibility through non-face-to-face channels. The Year 1 action plan comprises establishing an interministerial Perpres drafting team, mapping jurisdictional conflicts, piloting one-country teams at high-volume missions, and securing dedicated reform funding through BAPPENAS and the Ministry of Finance.

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Ketersediaan

2026-2047

Sesdilu 80-2026

Training Materials Repository

Tersedia

Informasi Detail

Judul Seri

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No. Panggil

Sesdilu 80-2026

Penerbit

Jakarta : Kementerian Luar Negeri., 2026

Deskripsi Fisik

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Bahasa

English

ISBN/ISSN

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Klasifikasi

NONE

Tipe Isi

text

Tipe Media

computer

Tipe Pembawa

online resource

Edisi

-

Subjek

-

Info Detail Spesifik

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Pernyataan Tanggungjawab

UPT Sekolah Staf Dinas Luar Negeri

Versi lain/terkait

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