The Online Drafting Document Management System is designed to improve document collaboration, secure storage, and knowledge management within Indonesia’s Ministry of Foreign Affairs (Kemlu). By integrating real-time online collaboration with a secure document database, the system records each stage of document drafting and negotiation, enabling authorized users to access previous versions and…
The COVID-19 pandemic significantly affected the delivery of consular services and the protection of Indonesian citizens abroad. In response, 24 Indonesian Citizen Service Missions introduced various innovations, primarily through digital platforms, social media, and hotline services to provide social assistance, health support, and consular services. Based on survey findings, this paper recomm…
This paper examines social media engagement strategies at Indonesian missions abroad as part of digital diplomacy. Since Indonesia’s Ministry of Foreign Affairs (MoFA) opened Twitter and Facebook accounts in 2010, Indonesian missions abroad have followed suit, establishing more than 522 accounts across four major platforms: Twitter, Facebook, Instagram, and YouTube. Drawing on a survey, gap a…
People-to-people (P2P) diplomacy plays an important role in strengthening mutual understanding and supporting bilateral cooperation between Indonesia and Australia. Despite existing initiatives in cultural exchange, language promotion, youth programs, and academic cooperation, public misperceptions and distrust remain challenges to the effective implementation of the Indonesia-Australia Compreh…
This paper emphasizes the urgency of defining a White Paper on Digital Diplomacy as a fundamental document to assert Indonesia's leadership in crafting a cohesive digital policy agenda. The proposed White Paper outlines strategic initiatives, including enhancing digital literacy among the diplomatic corps and leveraging technology to forecast trends that will shape the future of international r…
This paper proposes a policy framework for institutionalizing human capability for AI-augmented diplomacy within Indonesia's Ministry of Foreign Affairs. Although digital infrastructure such as Big Data Diplomacy and Kemlu AI has been developed, the primary constraint is no longer technological availability but personnel's ability to build, maintain, and effectively utilize these systems. Drawi…
This study examines the use of artificial intelligence (AI), particularly AI-powered chatbots, to strengthen Indonesia’s citizen protection and consular services abroad. The study highlights the potential of chatbots to provide 24/7 multilingual assistance, handle routine inquiries, and improve service accessibility despite limited staffing resources. Using a SWOT analysis, the paper identifi…
This study examines the potential of artificial intelligence (AI) to strengthen Indonesia’s foreign policy formulation through data-driven analysis and decision-making. While the Ministry of Foreign Affairs has advanced digital diplomacy, AI integration into policymaking remains limited by manual data management. The study recommends a strategic roadmap supported by a legal framework, central…