The development of hotline and call center services across Indonesia’s foreign missions is essential to provide more efficient, responsive, and consistent diplomatic communication. The study examines the standardization and improvement of hotline services by applying the Six Pillars of Customer Experience Excellence: personalization, time and effort, expectations, integrity, resolution, and e…
This paper examines opportunities and challenges in optimizing promotion strategies for the ASEAN Smart Cities Network (ASCN) to attract foreign investment and address the financing gap for smart city projects in Indonesia. Although ASCN has engaged four Indonesian cities (Jakarta, Banyuwangi, Makassar, and Sumedang) with 15 projects, major obstacles remain, including overreliance on public fun…
Outbound investment by PT Pupuk Indonesia (PI) in Algeria represents an effort to expand overseas business activities through the “BUMN Go Global” program and explore potential cooperation with PT Pertamina. The initiative is closely related to Indonesia’s efforts to strengthen food security, particularly in addressing limited domestic fertilizer resources. Investment in Algeria is expect…
This study examines strategies to enhance Papua’s participation and representation in Indonesia’s foreign policy formulation. Drawing on Stakeholder Theory, Deliberative Democracy, and Network Governance, the study proposes three approaches: strengthening Papuan participation in policy processes, developing mindful communication strategies to improve international perceptions, and establish…
The Portal of Services and Protection of Indonesian Citizens Abroad (Portal Peduli WNI) is an integrated information system developed by the Indonesian Ministry of Foreign Affairs to provide services and protection for Indonesian citizens abroad. After five years of development, the portal has faced challenges in collecting comprehensive data on Indonesian citizens through its self-reporting fe…
This policy paper examines the role of the Ministry of Foreign Affairs (MoFA) in supporting Indonesia's target of 19–23% renewable energy mix by 2030 and its Net Zero Emission (NZE) 2060 commitment. The study highlights that Indonesia's energy transition progress remains below target, with renewable energy reaching only 16% by September 2025, due to fragmented domestic policies and MoFA's lim…
Digital public diplomacy has become increasingly important as information and communication technologies continue to influence the relationship between diplomacy and the public. This paper examines the implementation of digital public diplomacy by the Indonesian Ministry of Foreign Affairs, particularly through the #IniDiplomasi hashtag as a communication tool for delivering diplomatic informat…
This study examines the importance of strengthening language proficiency among Indonesian diplomats to support effective representation of national interests in multilateral forums. It highlights the lack of a comprehensive policy for developing language skills beyond English, which may increase reliance on interpreters and limit diplomatic effectiveness. The paper recommends a comprehensive la…
Indonesia needs to strengthen engagement with Pacific youth by providing reliable information on Papua and using Pacific-established mechanisms to build positive relations. This paper proposes utilizing the Pacific Islands Forum Secretary General’s Young Climate Leaders Alliance (PIF SG’s YCLA) through discussion groups, participatory workshops, surveys, interviews, project assistance, and …
This paper examines strategies to enhance foreign media presence in order to strengthen Indonesia's position as a regional media hub in Southeast Asia. It identifies structural barriers including fragmented licensing procedures, inconsistent regulatory frameworks, and press freedom challenges that diminish Indonesia's appeal as a base for international journalists. Through analysis of three key…