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Enhancing Portal Peduli WNI to strengthen citizen service and protection

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This paper examines the role of the Ministry of Foreign Affairs, Indonesian Representatives Offices, and Diplomatic and Consular Officers in providing citizen service and protection for Indonesian citizens abroad, with a focus on optimizing the Portal Peduli WNI. Aligned with Indonesia's refocused diplomatic priorities stated in the 2021 Annual Press Statement of the Minister for Foreign Affairs, which placed strengthening protection of Indonesian citizens as a key priority, the government seeks to enhance protection through infrastructure improvements, budgetary support, and development of the Protection Integrated Mission (Perwakilan Perlindungan Terpadu – PPT) as mandated by Minister of Foreign Affairs Regulation No. 5 of 2018. Portal Peduli WNI plays a crucial role in creating an integrated online system for public service to Indonesian citizens abroad, supported by One Data Indonesia development through simultaneous citizenship data updates across all missions and establishment of an Integrated Data Operating Centre. The paper also proposes policy options as recommendations to strengthen the platform to enhance protection and citizen service quality for Indonesian citizens abroad.

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Ketersediaan

2021-0266

Sesdilu 69-2021

Training Materials Repository

Tersedia

Informasi Detail

Judul Seri

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No. Panggil

Sesdilu 69-2021

Penerbit

Jakarta : Kementerian Luar Negeri., 2021

Deskripsi Fisik

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Bahasa

English

ISBN/ISSN

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Klasifikasi

NONE

Tipe Isi

text

Tipe Media

computer

Tipe Pembawa

online resource

Edisi

-

Subjek

Protection of Indonesian Citizens — Indonesia

Info Detail Spesifik

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Pernyataan Tanggungjawab

UPT. Sekolah Staf Dinas Luar Negeri

Versi lain/terkait

Lampiran Berkas

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