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Beyond bureaucracy: Ai-powered citizens protection in the digital age

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This study examines the use of artificial intelligence (AI), particularly AI-powered chatbots, to strengthen Indonesia’s citizen protection and consular services abroad. The study highlights the potential of chatbots to provide 24/7 multilingual assistance, handle routine inquiries, and improve service accessibility despite limited staffing resources. Using a SWOT analysis, the paper identifies opportunities and risks associated with AI adoption, including misinformation, security, and trust. It recommends responsible implementation through careful design, continuous improvement, transparency, and robust security measures to enhance the efficiency and responsiveness of consular services.

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Ketersediaan

2024-4325

Sesdilu 77-2024

Training Materials Repository

Tersedia

Informasi Detail

Judul Seri

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No. Panggil

Sesdilu 77-2024

Penerbit

Jakarta : Kementerian Luar Negeri., 2024

Deskripsi Fisik

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Bahasa

English

ISBN/ISSN

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Klasifikasi

NONE

Tipe Isi

text

Tipe Media

computer

Tipe Pembawa

online resource

Edisi

-

Subjek

Digital Diplomacy

Info Detail Spesifik

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Pernyataan Tanggungjawab

UPT. Sekolah Staf Dinas Luar Negeri

Versi lain/terkait

Lampiran Berkas

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